How it goes
A project you can follow, day by day
No mystery about where your money is or when the room will be back. Five stages, each with what we do, how long it takes, what we need from you, and when you pay.
- 01
Survey
We come to the room, measure up, check the substrate, the pipework and the electrics, and talk through layout and materials. We flag anything that affects the price or the schedule — damp, movement, notifiable work, lease conditions.
- How long
- 45–60 minutes on site
- From you
- Access, and a rough idea of the fittings you like
- Payment
- Free
- 02
Fixed quote
A written quote with the scope wall by wall, the preparation and tanking included, how edges and transitions are finished, and an indicative day-by-day schedule. It does not move unless you change the brief.
- How long
- Back to you within 2–3 working days
- From you
- Questions, and sign-off on the scope
- Payment
- A deposit to book the slot and order consumables
- 03
Strip-out
The old room comes out, waste is removed, and the substrate is exposed and assessed properly. If something genuinely hidden turns up, we stop and show you before spending your money.
- How long
- 1–2 days
- From you
- The room cleared; a parking space if you can
- Payment
- Stage payment on strip-out complete
- 04
Build
First fix, tanking (photographed before it disappears), plastering or boarding, then setting out and tiling, then second fix. One team throughout, a photo update every evening.
- How long
- The bulk of the schedule — 10–16 days for a bathroom
- From you
- Materials on site by the dates in the schedule
- Payment
- Stage payments at agreed points
- 05
Handover
Grout, silicone, sealing, a full clean, and a snag walk-through together. You list anything that is not right; we put it back before we leave. You get the tile and product details for your records.
- How long
- Half a day
- From you
- An hour to walk the room with us
- Payment
- Final payment after the snag list is cleared.
What protects you
The parts you can hold us to
Written terms instead of promises. Everything here is in the contract you sign before we start.
A signed contract, before we start
Scope, price, schedule and payment stages in writing. You know exactly what you are getting and when.
The quote is fixed
It does not move unless you change the brief. If we find something genuinely hidden, we stop and show you before spending your money.
A photo update every evening
Sent to your phone. You see the tanking before it disappears under the tiles — the part you normally just have to trust.
We protect the house and clean up
Sealed doorways, dust extraction on the cutting, protected floors on the route in and out, and a tidy site at the end of every day.
Questions
Common questions
How long does it take?
A typical bathroom is 16–20 working days on site; a kitchen 13–18; a standalone tiling job 2–6. Tanking, large-format tile, natural stone and pattern work add time. You get an indicative day-by-day schedule with the quote, and a daily photo update once we start.
Can we stay in the house during the work?
For a bathroom or kitchen, yes — that room is out of use, the rest of the house is not. We seal the doorway, run dust extraction on cutting, protect the route in and out, and clean up at the end of every day. If it is your only bathroom, we talk through options at the survey.
Who buys the materials — you or us?
You buy the sanitaryware, tiles, brassware, units and worktops, so you stay in control of the choice and the spend. We give you a spec sheet with exact quantities (including a 10–15% tile allowance for cuts) and tell you when things need to be on site. We supply everything that goes behind the finish — adhesives, tanking, boards, grout, silicone, trims.
What if we are not happy with something?
We finish with a snag walk-through together before the final payment — you list anything that is not right and we put it back before we leave.
Do you offer stage payments or finance?
Payment is in stages tied to progress — a deposit to book the slot and order consumables, then payments at agreed points, with the final payment only after the snag walk-through. We do not offer credit ourselves; some clients use a separate home-improvement loan.
Talk to us
Book a consultation
Send a couple of photos and where you are. We’ll call back the same working day with a straight answer on whether we’re the right fit and a rough range.
Where we work
All London boroughs, and north-west from Harrow out to Rickmansworth, Amersham, Chesham and the Chiltern towns around them.